Terms of Use and Privacy Notice

Effective Date: 18th May 2022

Cloudi-Fi SAS, French company registered with the Annecy Register of Companies under number 800 746 927 and registered office located at 17 route du Mont Veyrier, 74290 Veyrier-du-lac - France, it is the writer of this Privacy Policy ("Cloudi-Fi", "We", "Us", “Our")

Cloudi-Fi provides Wi-Fi and Users Account Management Service (the “Service”). This Service is made available to you as a trial, a test limited in time. Your access and use of the Service are governed by the Terms of Use (“ToU”) (I) and the Privacy Policy (II) below (hereinafter referred to as "the Terms"). Please read them carefully before using the Service.

By clicking on the acceptance button, you acknowledge that you have read and agree to be bound by these Terms. Otherwise, Cloudi-Fi will not be able to provide the access or the use of the Service to you. These Terms may be changed or updated, in the whole or in part, at any time. 

Definition of Terms: 

  • The User is the end user of Cloudi-Fi's service. Any person who connects to the Wi-Fi service (customer, employees, BOYD etc.)
  • The Customer, the Party is the direct customer of Cloudi-Fi's Service, the company on behalf of which Cloudi-Fi provides Wi-Fi to the User 
  • The Service: Wi-Fi service and Users Account Management via the POC.

Terms of Use

These Terms of Use set forth the terms and conditions under which you may use the Service, this access is granted to you for a specified period of time (the “Customer”, you”, your”, “Tester”, "Party"). By using the Service, you agree to the following terms and conditions.

1. Purpose of the Service - Access to the Service

1.1. The Service allows any Party designated by Cloudi-Fi (“User”, “You”, “Your”) to have limited access to Cloudi-Fi's management service (customer account administration service, hereinafter the “POC”) for a period defined by Cloudi-Fi. 

1.2. This access is guaranteed in order to allow the Party to try the Management Service for a defined period. The use of the Service is therefore limited to trial purposes. 

2. Access to the Service 

2.1. Prerequisites : By using the Service, the Party certifies that it has the capacity to be bound by this ToU, and that he is at least 18 years of old (or a higher age of majority in the country in which the Party is accessing and using the Service where required by applicable law). 

2.2 Condition of exclusivity : the Party agrees and understands that the free access granted to him is made on a personal and exclusive basis. In no case, the identifiers (ID) and the accesses can be revealed to a third person not identified and accepted by Cloudi-Fi. 

2.3. Equipment required to access the Service : The Party is solely responsible for ensuring that he has all the necessary equipment, hardware, software, Internet browser and other elements to access and use the Management Service.  

2.4 Registration and connection : the Party registers for the Service by filling in the registration form on the Service's connection page. Thereafter and during the period of use, the Party will provide his/her login details for each connection. 

Failure to provide the required data will prevent the Party from accessing the Service. 

3. Customer's obligations and restrictions: 

It is the Party's responsibility to ensure the security and protection of its equipment, and to take all appropriate steps to secure its own software and data, including its personal data and the personal data of its connecting company, from intrusion, viruses, Trojan horses or other harmful elements. 

The Customer is solely responsible for its activities in using the Service, including the activities of all Users attached to its account. 

The Customer agrees to provide Cloudi-Fi with all technical data and other information that Cloudi-Fi may require to enable the proper provision of the Service to the Customer.

Under no circumstances the service may be used : 

  • in a fraudulent, abusive or excessive manner;
  • Unlawful: for any fraudulent, unlawful, defamatory, obscene, offensive, abusive, malicious or harmful purpose or in a manner that would be considered discriminatory or harassing;

The Customer agrees to use the Service responsibly and with full respect for the safety, security and privacy of all Users attached to its account. 

The Party also respects the personal and exclusive nature of this trial granted to it. Under these conditions, the IDs and accesses cannot be transmitted to a third person. The User also understands that access is limited in time and that once this time has elapsed, the service will be automatically interrupted (Article 5). 

4. Cloudi-Fi’s obligations and liability: 

4.1 Nothing in these ToU attempts to exclude or limit liability for: 

  • death or personal injury; 
  • fraud or misrepresentation; 
  • loss caused by wilful misconduct or gross negligence; or 
  • any other liability which cannot be excluded or limited by applicable law, such as mandatory statutory warranties and warranties implied or imposed by applicable law. 

4.2. Obligations of Cloudi-Fi

Cloudi-Fi will do its best to ensure access to the Service. However, Cloudi-Fi does not warrant that the Service will be secure, available and/or operate without interruption or error, or that problems will be immediately resolved, or that the Service will at all times be free of viruses or other harmful components. Cloudi-Fi expressly disclaims this warranty and shall not be liable for any of the foregoing. 

4.3. Responsibility of Cloudi-Fi

3.3.1. Insofar as the Service is based on the Cloud, Cloudi-Fi will not be held liable to the Customer and the User for the transmission of any or all signals to or from the User through the Service, and for any claims relating to such transmission. 

4.3.2. Cloudi-Fi reserves the right to modify or update the POC at any time for the proper functioning of the Service. 

4.3.3. Cloudi-Fi cannot be held responsible, towards the Customer or the User, for damages which cannot be imputed to it and in particular resulting from the non-conforming use of the Service with regard to the ToU but also for any failure, any act, omission or event escaping the reasonable control of Cloudi-Fi (including a case of force majeure).

4.3.4. In particular, Cloudi-Fi excludes all liability for damage or loss suffered by the Customer, particularly in the event of malfunction of the Service. In any case, Cloudi-Fi could not be held as person in charge towards the Customer for any loss of profit, loss of activity, interruption of activity or any loss of commercial opportunity.

5. Intellectual property

The User acknowledges that all copyright, droits d’auteur, trademarks, patents and all other intellectual property rights as well as know-how in respect of the Service shall remain vested in Cloudi-Fi, its licensors and suppliers or the Operators, as the case may be.

6. Duration of the Service 

You have access to the service for a period defined in advance by Cloudi-Fi. By default, access is granted for a period of one (1) month. At the end of the period, the service will be suspended, without notice. 

During this period of exploitation, Cloudi-Fi reserves the right, for legitimate reasons, to require suspension of the access to the Service at any moment, and without notice, whether temporarily or definitively, without any liability (but without prejudice to Article 4) towards the User in this regard, including without limitation in case of a breach by the User of these ToU, or as a result of an injunction by a third party or competent authorities.

Privacy Policy

Cloudi-Fi is, within the framework of its provision of service, brought to collect and treat personal data whose treatment is detailed below. 

The personal data provided during the registration to the Service and related to the use of the services are collected, processed, transferred, stored and used: 

  • by Cloudi-Fi as a service provider (or the equivalent term under applicable local law) for the purpose of enabling you to access the Service, and by our subsidiaries and service providers (including Operators) acting on our behalf ("Service Providers"), located in or outside your country or legal jurisdiction. 

If required by applicable law, we will obtain your consent to such collection, use and disclosure of your personal data in accordance with applicable law. 

1. Data collection

The personal data provided when registering to the Service related to the use of the Service is collected, processed, stored and used: by Cloudi-Fi for the purpose of enabling Your access to the Service. 

In order to use the Service, you are required to provide certain personal information. The collection of this information is required pursuant to the applicable law. You guarantee that the data you have, directly or not, provided are correct and accurate. 

1.1. Purposes: We maintain and use your personal data: 

  • to help authenticate you when logging in to the Service;
  • to remember your preferences and registration information;
  • to ensure the security of use of the Service;
  • to measure and obtain data to improve the effectiveness of the Service;
  • for analytics purposes; 
  • or IT support purposes including the security of use of the service 

1.2. Category of data: You are required to provide certain personal information (name, email address and company name) by completing the fields identified as mandatory in the registration form on the Service's login page. 

In addition, Cloudi-Fi and the Service Providers may create and maintain authentication and activity logs. 

1.3. Data Retention. Although your access to the Service is guaranteed for a limited period of time, your data will be retained for one (1) year or such other retention period as may be required or necessary to fulfil the purposes for which it is processed, unless you object to the processing of your data or withdraw your consent in accordance with these Privacy Policies. 

1.4. Security. We undertake to implement appropriate technical and organizational measures to protect your personal data against unauthorized and unlawful processing or against accidental loss, destruction, damage, theft, use or disclosure when your personal data are processed under our control. 

2. Your privacy rights: 

You have a right:

  • to rectify your personal data if you find them inaccurate or incomplete
  • to request for access and under some conditions, to receive your data in a portable format
  • to restrict the processing of your personal data
  • to erase your personal data
  • to object to the processing based on legitimate interest
  • to withdraw your consent 
  • note that withdrawal of consent can be requested at any time, without affecting the lawfulness of processing based on your consent before its withdrawal.

Objection or withdrawal of your consent to the processing and/or transfer of your personal data will prevent you from accessing the Service.

You can use your rights at any time by writing to the following address : 

William Miroux
Data Protection Officer (DPO)
1 rond-Point de l’Aube
95800 Cergy

3. Cookies

The Service uses online technologies called “cookies” which are text files that are placed in your device's browser, then stored on the device, and that can be used to help recognise that browser across different Web pages, websites, and browsing sessions.

We may use cookies or similar technologies to improve use of the Service:

  • to help authenticate you when logging in to the Service;
  • to remember your preferences and registration information;
  • to ensure the security of use of the Service; and
  • to measure and obtain data to improve the effectiveness of the Service.

We use both temporary cookies ("session cookies") and long-term cookies ("first party cookies"). Session cookies are automatically deleted at the end of each session, whereas persistent cookies are stored in between sessions so that We can remember things about you when you return to our Service and personalise or improve your experience.

More specifically, we may use the following cookies on our website:

Name of the cookie Stored by Purposes Data collected Expiry date
PHPSESSID Cloudi-Fi Allows you to keep the session from one page to another No personal information (session cookie) 15 minutes
token Cloudi- Fi Allows you to stay authenticated with the right permissions Login and permission roles 12 hours
datatable.*** Cloudi- Fi Allows you to keep the data tables sorted as you like Data tables columns sorting None
intercom.intercom-state Intercom Allows you to chat with our team Chatbot preferences None
intercom-id-*** Intercom Allows you to chat with our team No personal information (session cookie) 1 year
_ga.*** Google Analytics Allows us to track service usage & performance No personal information (session cookie) 2 years

You can manage cookies using browser controls in your device (please refer to the “help” section of your browser for details). For further information about how to delete and control cookies go to https://www.allaboutcookies.org/manage-cookies/index.html The procedures for changing your settings and cookies differ from browser to browser. If necessary, use the help function on your browser or click on one of the links below to go directly to the user manual for your browser. 

Mozilla Firefox 

Google Chrome 



Although cookies may be disabled or deleted, you hereby acknowledge that all or part of the Service may not be accessible if you refuse cookies that are strictly necessary for the provision of the Service.

4. Do Not Track.

The Service does not respond to Do Not Track signals. For more information about Do Not Track signals, please click here You may, however, disable certain tracking as discussed in the Cookies section below (e.g., by disabling cookies).

5. Share data or transfer in other countries

We do not sell personal data to third parties for their direct marketing or any other purposes. Your data are being processed by Cloudi-Fi for the sole purposes mentioned above.

Insofar as required to make the Service available, Cloudi-Fi will share personal data with Service Providers.

We may also share personal data with government or law enforcement within or outside of the country or legal jurisdiction where you are registered, where required by applicable law. We maintain a record of such data transfers to third parties as required by applicable law. 

For the purposes noted above and any applicable retention period, your personal data are stored into European Union unless otherwise required by law. Your personal data may also be transferred to Our affiliates in any country or region where you use your account to access the Service, for IT support purposes.

We take steps to ensure your personal data will only be transferred to locations outside of your home country where we are satisfied that adequate levels of protection are in place to protect personal data held in that jurisdiction, and (where we are required to do so) with your consent. When your personal data are transferred to any foreign jurisdiction, your personal data may also become subject to the laws of that jurisdiction. 

6. Language, Governing Law and Jurisdiction

6.1. Translations of these ToU and Privacy Notice are available for information purposes only: in case of a discrepancy between the terms of any translation and the terms of the French version, the terms of the French version shall prevail, to the extent permitted by applicable law.

6.2 French law governs these ToU and Privacy Notice, except in cases where the law of the country of the User is mandatory or requires a higher level of protection that cannot be derogated from by agreement, in which case such law shall apply.

6.3. To the extent permitted by applicable law, any dispute relating to the validity, performance, termination or the interpretation of these ToU and that the parties cannot resolve amicably shall be submitted to the exclusive jurisdiction of the Paris Courts, notwithstanding the existence of several defendants or a third party claim, and including in cases of summary proceedings. Users residing in the European Union or in any other jurisdiction where this is required under mandatory local law may also submit any dispute relating to the validity, performance, termination or the interpretation of these ToU and Privacy Notice to the jurisdiction of the competent courts of the User's domicile